Entropy has many characteristics depending upon what you are referencing.
2nd Law of Thermodynamics: A characteristic of entropy is that it is a one one way street that always is expanding. Glass shatters, cream disperses in coffee, eggs scramble — but never the reverse. Heat always moves from hot to cold. The universe is becoming more random or more disorderly.
https://www.quantamagazine.org/quantum-correlations-reverse-thermodynamic-arrow-of-time-20180402/
Humans interact with other systems and are therefore never closed. Your survival depends on reducing volatility/entropy. When you get volatility and entropy expansion, reduce the number of state spaces. Simply said, get small: don’t interact, don’t transact, don’t move, stay tight.
Entropy is also the number of possible states in a system. The more states, the more possible randomness. The fewer states randomness is reduced. Entropy == disorder. Entropy reduction is less disorder. The concept of distortion is relative, what you distort depends on what you take to be the starting point.
Entropy has a two components to it: A disorder component & a heat component.
Maximum entropy in human interaction: Religion and politics at a bar. Being drunk is the most truthful. When entropy expands, the heat goes up. For everybody. Your are not going to win any arguments in entropy expansion.
All the people that you interact with are constantly giving you information. You just have to figure out how you manage your emotional responses so you can continue to maximize the amount of entropy available to process decisions. The emotional component can be difficult. Sometimes the most informational is the least observed, the never acknowledged or the undervalued.
Entropy is why McDonald’s is the most successful restaurant in the world (low variation, always kind of average), and people buy brand names (paying for stuff that doesn’t suck).
Entropy can actually organize things. Examples include how colloids stick to each other through depletion forces (an entropic force), how lipid membranes organize through hydrophobic forces (an entropic force).